Video Overview

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API Endpoint

POST `/api/enterprise/customer-service-profile`

API Reference

Request Body

Response

Profile Components

1. Service Style

2. Communication Patterns

3. Conflict Handling

4. Problem Solving

5. Channel Adaptation

Generate Profile for Contact

Use Cases

MCP Command Manual

Generate Profile for Cyrano

MCP Tool Information

Usage via MCP

Example MCP Call

Related MCP Tools

Best Practices

  1. **Use for Hiring**: Generate profiles to assess customer service candidates
  2. **Training Development**: Use insights to develop training programs
  3. **Channel Assignment**: Assign agents to channels based on strengths
  4. **Performance Coaching**: Use development areas for coaching
  5. **Team Building**: Understand team strengths and gaps

Categories

Enterprise Tools